Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and venira S.L. ("venira," "we," "our," or "us") regarding your use of our website and debt management services. By accessing our website, engaging our services, or entering into a service agreement with venira, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

Company Information

venira S.L. is a limited liability company incorporated under Spanish law, specialising in professional debt management and recovery services.

Services Description

venira provides professional debt management and recovery services to businesses and organisations. Our services include but are not limited to:

• Debt assessment and analysis
• Debtor negotiation and communication
• Payment plan arrangements
• Legal proceedings and enforcement actions
• Credit management and risk assessment
• Consultation and advisory services
• Cross-border debt recovery within the European Union

User Obligations

By using our services, you agree to the following obligations and representations:

Client Responsibilities

• Provide accurate and complete information regarding debts and debtors
• Ensure you have the legal right to pursue debt recovery
• Comply with all applicable laws and regulations
• Pay agreed fees and charges in accordance with our fee structure
• Cooperate fully with our debt recovery efforts
• Maintain confidentiality of sensitive information

Prohibited Uses

• Using our services for illegal or fraudulent purposes
• Providing false or misleading information
• Interfering with our website or service operations
• Attempting to gain unauthorised access to our systems
• Using our services to harass or threaten individuals

Service Agreements

Specific debt management services are provided under separate service agreements that supplement these Terms. Service agreements will specify:

• Scope of services to be provided
• Fee structure and payment terms
• Performance expectations and timelines
• Reporting and communication procedures
• Specific terms and conditions for the engagement

Fees and Payment

Our fee structure varies depending on the type and complexity of services required. Fees may be structured as:

• Success fees based on amounts recovered
• Fixed fees for specific services
• Hourly rates for consultation services
• Combination fee structures as agreed

All fees and payment terms will be clearly specified in your service agreement. Payment is due in accordance with the agreed terms, and late payment may result in suspension of services.

Intellectual Property

All content on our website and in our materials, including but not limited to text, graphics, logos, images, software, and methodologies, is the property of venira or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Our Rights

• venira retains all rights to our proprietary methodologies and processes
• Our website content may not be reproduced without written permission
• Trademarks and service marks remain our exclusive property

Client Data

Whilst you retain ownership of your data, you grant us the necessary rights to use such data for the provision of our services and compliance with legal obligations.

Confidentiality

We understand the sensitive nature of debt management information and maintain strict confidentiality protocols:

• All client information is treated as strictly confidential
• Information is only disclosed as necessary for service provision or as required by law
• Our staff are bound by confidentiality obligations
• Secure systems and procedures protect sensitive data

Limitation of Liability

To the maximum extent permitted by applicable law, venira's liability is limited as follows:

Service Limitations

• We cannot guarantee specific recovery outcomes or timelines
• Debt recovery success depends on various factors beyond our control
• Our services are provided on a "best efforts" basis

Liability Caps

• Our total liability shall not exceed the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• Claims must be brought within one year of the incident giving rise to the claim

Exclusions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

Professional Standards

venira is committed to maintaining the highest professional standards in all our activities:

• Full compliance with applicable debt collection laws and regulations
• Ethical treatment of all parties involved in debt recovery
• Professional conduct in all communications and proceedings
• Continuous training and development of our staff
• Regular review and updating of our procedures

Termination

Either party may terminate a service agreement in accordance with the termination provisions specified in the relevant service agreement. General termination provisions include:

Termination Rights

• Either party may terminate with appropriate notice as specified in the service agreement
• Immediate termination for material breach that remains uncured
• Termination for insolvency or similar events

Effect of Termination

• Accrued obligations and fees remain payable
• Confidentiality obligations survive termination
• Return or destruction of confidential information as appropriate
• Completion of ongoing recovery activities as agreed

Governing Law

These Terms and any service agreements are governed by and construed in accordance with the laws of Spain. The Spanish courts shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or our services.

Dispute Resolution

We encourage resolution of disputes through direct negotiation. If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the competent courts in Bilbao, Spain.

EU Law Compliance

Our services are provided in compliance with applicable European Union directives and regulations, including but not limited to data protection, consumer protection, and cross-border enforcement regulations.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

For material changes affecting existing service agreements, we will provide reasonable notice and may require explicit acceptance of the revised Terms.

General Provisions

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between the parties and supersede all prior communications and agreements.

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or other force majeure events.

Contact Information

If you have questions about these Terms or need clarification on any provisions, please contact us: